Acceptable Use Policy

This Acceptable Use Policy ("AUP") is incorporated by reference into the Terms of Service. Capitalized terms not defined here have the meanings in the Terms. Violation of this AUP is a material breach of the Terms and may result in suspension or termination of your account.

1. Permitted use

The Services are licensed for your individual professional use as a Florida-licensed real estate agent. You may use FLREMA Output to support your own marketing, listing, CMA, insurance-conversation, disclosure-prep, and related real-estate activities, subject to the verification obligation in Terms § 7.

2. Prohibited conduct

You may not, directly or indirectly:

• Violate law or licensure rules. Including without limitation the Fair Housing Act (42 U.S.C. § 3601 et seq.), the Florida Fair Housing Act (Chapter 760, Florida Statutes), HUD regulations (24 C.F.R. Part 100), Florida Administrative Code Rule 61J2-10.025, NAR Code of Ethics if applicable, the Telephone Consumer Protection Act (TCPA), CAN-SPAM, the Florida Telemarketing Act, the Florida Deceptive and Unfair Trade Practices Act, or any other applicable law, regulation, ordinance, or licensure requirement.
• Submit false license or identity information. Including impersonating any other person or licensee.
• Publish discriminatory content. Including expressing a preference, limitation, or discrimination based on race, color, religion, sex, familial status, national origin, disability, or any other protected class. The Spanish-language equivalents of protected-class language are equally prohibited.
• Use the Services to harass, threaten, defame, dox, or violate the rights of any person or entity.
• Use the Services in commercial-volume ways the Services are not designed for. Including bulk pulling of county-source data through the Services, building competing aggregators, or generating high-volume scraped output for resale.
• Attempt to circumvent technical controls. Including rate limits, the verification-acknowledgment gate, the REALTOR®-mark scanner, Fair Housing scanning, or any other guardrail.
• Perform prompt-injection or model-jailbreaking attacks. Including attempting to extract system prompts, override safety instructions, or cause the LLM to violate FLREMA's rules via cleverly-crafted inputs.
• Reverse engineer, decompile, or extract source code, except as expressly permitted by applicable law that cannot be waived.
• Resell, sublicense, or commercially exploit the Services or their output without our prior written consent.
• Interfere with or disrupt the Services or the source-operator systems we access on your behalf. Including denial-of-service, distributed-denial-of-service, automated scraping of FLREMA itself, or any conduct that risks rate-limiting or blocking of FLREMA at a source operator.
• Republish FLREMA Output without first verifying it per Terms § 7.
• Submit content you don't own or have permission to use, including third-party trademarks, copyrighted text, photos, or other materials.
• Use the Services to circumvent another professional's responsibilities. For example, you may not represent that FLREMA generated content was reviewed by an attorney, insurance agent, appraiser, or inspector when it was not.
• Use the Services for any unlawful, unethical, harmful, or fraudulent purpose, whether or not specifically addressed above.

3. REALTOR® mark

REALTOR® and REALTORS® are federally registered certification marks of the National Association of REALTORS®. You may not use these marks on the Services unless you are a current NAR member in good standing and your use complies with NAR's policies. See Terms § 6.

4. Enforcement

Violations may result in any of the following, at FLREMA's sole discretion:

• Warning;
• Removal of offending content;
• Rate-limiting or suspension of features;
• Suspension or termination of the account;
• Reporting to applicable regulators (DBPR, HUD, FCHR, local Board of REALTORS®, etc.) when required by law or when the violation involves a Fair Housing complaint, license fraud, or similar high-severity matter.

FLREMA cooperates with valid legal process and subpoenas. The Privacy Policy describes how and when we disclose member information in response to legal process.

5. Reporting violations

To report a violation of this AUP, email info@flrema.org with the subject "AUP Report" and as much detail as you can provide. We treat reports as confidential to the extent allowed by law.

6. Changes

We may update this AUP from time to time. The updated AUP applies to all use of the Services from its "Last updated" date forward.